Privacy policy
Privacy Policy – Ar-Rihla Canada
When you visit or make a purchase from www.ar-rihla.ca, we collect, use, and share personal information to provide and improve our services.
– We collect Device Information (browser, IP, cookies, etc.) to enhance user experience.
– We collect Order Information (name, address, email, payment details) to fulfill orders.
– Cookies may be used to remember cart items or send cart reminders.
We use this data to –
– Process payments and ship orders
– Communicate with customers
– Prevent fraud and analyze site usage
Your information may be shared with –
– Shopify, to power our store
– Google Analytics, to understand visitor behavior
– Legal authorities, if required by law
You may contact us anytime at arrihlacanada@gmail.com to request access, correction, or deletion of your data.
All information is stored securely. We may update this policy as needed.
📧 Contact: arrihlacanada@gmail.com
📍 Milton, Ontario – Canada
Refund Policy – Ar-Rihla Canada
At Ar-Rihla Canada, your satisfaction is our utmost priority. While we strive to ensure our products are represented accurately through detailed descriptions and professional imagery, we understand that sometimes you may change your mind or be unsatisfied with your purchase.
Please note that – slight variations in shade or texture may occur due to lighting conditions during photography. Despite our best efforts to maintain accuracy, these subtle differences can appear upon receipt.
In such cases, we encourage open communication – our customer care team is always ready to assist with any concerns or questions you may have.
Eligibility for Returns
To be eligible for a return –
– Your item must be unused, unworn, and in the same condition that you received it.
– The item must be in its original packaging.
– Returns must be initiated by the original purchaser.
– Return shipping costs are the responsibility of the customer, unless otherwise approved by Ar-Rihla Canada.
– We reserve the right to refuse returns for items that are damaged, worn, or compromised for hygiene reasons.
Return Window
Our return policy is valid for 14 days from the date you receive your order.
After 14 days, unfortunately, we cannot offer refunds or exchanges.
Refunds (If Applicable)
Once your return is received and inspected, we will email you to confirm that we have received your item and to notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment as soon as possible.
Late or Missing Refunds
Refunds may take up to 7 business days to appear on your statement.
If you haven’t received it after that time – please contact your bank first.
If you still have not received your refund, email us at arrihlacanada@gmail.com and we’ll be happy to help.
Damaged or Missing Returned Items
If a product is returned in a condition worse than received or with missing parts, Ar-Rihla Canada reserves the right to –
– Issue a partial refund
– Refuse the refund and return the product to the customer
– Handle the case at our sole discretion
In all cases, the customer will be notified of the outcome and reasoning.
Returning Sale Items
– Sale items are not eligible for refunds, but can be exchanged for another product of equal value.
– Only regular-priced items qualify for refunds.
For assistance, please contact arrihlacanada@gmail.com.
Exchanges
We are happy to offer like-for-like exchanges or exchanges of equal value if you change your mind.
To begin an exchange, please contact us at arrihlacanada@gmail.com.
Customers are responsible for paying all shipping costs associated with exchanges unless otherwise stated by Ar-Rihla Canada.
Return Shipping
– Customers are responsible for paying all return shipping costs.
– Shipping costs are non-refundable.
– If a refund is approved, the original shipping charge will be deducted from your refund total.
Before returning any item, please email us at arrihlacanada@gmail.com to receive the proper return instructions.
We highly recommend using a trackable shipping service when sending your return.
Ar-Rihla Canada is not responsible for any items lost or damaged during transit.
Customs & Import Duties
Customers are responsible for paying any customs or import duties that may apply to their order.
Ar-Rihla Canada is not liable for any additional fees charged by customs or couriers once your order has been shipped.